Filéo: The Successful Launch of Europe's Largest Demand-Responsive Transport Service

Filéo, the Demand-Responsive Transport (DRT) service serving the Paris-Charles de Gaulle airport zone and its surroundings, has reached a historic milestone. It successfully completed a complex technical migration to modernize what is considered one of Europe's largest DRT services, providing over 6,000 passenger trips per week, 24/7. This success, operated by Keolis under the authority of Île-de-France Mobilités (IDFM), is based on effective tripartite collaboration and the technological solution from Padam Mobility.

A Complex Context: The Imperative of Standardization

Historically, the Filéo service was hampered by the use of two complex and non-uniform internal booking systems. This fragmentation made the passenger experience difficult and the operation cumbersome.

Faced with this obstacle, Île-de-France Mobilités (IDFM) initiated a major overhaul. The objective was twofold:

• Standardize the booking process.
• Drastically simplify the traveler experience.

The delicate nature of this project stemmed from the expectations of the stakeholders: travelers, drivers, operator. The migration had to be carried out with great vigilance to ensure the continuity of the essential service.

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The Solution: Unification thanks to Padam Mobility

The success of this technical migration is due to close tripartite collaboration between the Organizing Mobility Authority (IDFM), the Operator (Keolis), and the software provider Padam Mobility.

Padam Mobility's single platform was the central solution for:

• Regional Integration: Filéo is now integrated into the existing IDFM DRT system, already administered by Padam Mobility. This ensures operational coherence across the entire Île-de-France region.
• Unification for the User: Travelers now benefit from a single application (TAD IDFM) and a single account for all their Demand-Responsive Transport needs in the region.

The Benefits of a Modernized DRT

Thanks to this modernization, the Filéo service has become more efficient and has enhanced passenger autonomy, while optimizing operations.

The results are striking. The simplification provided by the single application has tripled the number of reservations made via the app. The efficiency of the service has been strengthened by the optimization algorithm, which allows a pooling rate of 95%. Concurrently, passenger commitment has improved, with a spectacular reduction in 'No-Shows*' of -62%.

The integration of Filéo into the regional DRT center is a resolutely forward-looking choice. The service is now aligned with future regional developments, notably the deployment of MaaS (Mobility as a Service) by IDFM, ensuring that Filéo will benefit from future improvements.

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